We want all of our customers to feel completely comfortable when
they shop with
us - to have no worries about giving us their credit card
details and to have the confidence to know that what is ordered is in
fact what is received.
If you have taken the time to look at the
information page we have on
how to
use our shopping cart
you will already know that we operate all
our sales through a 100% Thawte verified secure server.
We also have a privacy policy
which states that we will
never pass your details on to a third
party and we operate a 14 day no
quibble returns policy.
Customer Verification
Still not sure?.......Why not have a look at what some of our customers have had to say about our
products, our service and our site. Here are a few of the comments that we have received
over the past few years:
"Order received - thank you - very pleased. "
M Grant, 1 August 2008
"Received this morning - in a HUGE box. Am very pleased with the quality of the mugs, and my mother was
delighted with her pressie too. I would recommend your site and products to others - very many thanks. "
C Benton, 31 July 2008
"The order was received this morning, thanks for your excellant service. "
R Gibson, 18 July 2008
"Just to let you know my order for the 6 plates from Jersey Pottery have arived safely. My daughter
is absolutely delighted with them. Thank you for your efficient service. "
M Chamberlain, 28 June 2008
"My bread crock arrived yesterday - completely in tact. Thank you for the careful packing. "
S Ackerley, 21 June 2008
"Order reeceivd, in good order (sorry for the pun!). Many thanks for your prompt service it is much appreciated. "
M Flaxman, 18 June 2008
"Many thanks for your prompt attention to my order, will most certainly recomend you to all my friends."
G Tyler, 9 June 2008
"Thanks for your prompt service. Also the item was packed very securely."
S Novak, 17 May 2008
"I just wanted to thank you enormously for your fantastic customer service. I shall certainly add you to my favourites for next time I am buying kitchen things."
J Illingsworth, 1 May 2008
"Just to say I received my order and all is fine...very well packaged...and thank you very much...already in use."
J Roantree, 31 March 2008
"Thanks for fantastic speedy service."
C Watts, 19 March 2008
"Thank you for my order it arrived today wrapped very securely. I am delighted with my order"
J Barrett, 12 March 2008
"Unfortunately this machine broke after a month but I received the replacement you sent yesterday and it's fine. Quick, no quibble replacement of a defective unit - excellent service! Many Thanks."
Geoff, 4 March 2008
"I am very impressed with how swift your reply has been, The Cooks Kitchen website really look after their customers! Thank you for informing me of the whereabouts of my order, you have been extremely helpful."
Sue, 29 February 2008
"Thank you very much, the items that I ordered arrived this morning. It's such a fast delivery."
Victoria, 23 February 2008
"Received it today, thanks - perfectly packaged. It also makes a mean cup of coffee or two"
Bruce, 18 February 2008
"Just to let you know I have received all of the knives. I was grateful for your excellent customer service by responding promptly to my e-mails."
Helen, 16 February 2008
"Just writing to let you know that I received my order last week and I am very happy with the goods I received. Hope to use your company again in the future."
AnnMarie, 18 February 2008
"Thank you for your help - the parcel has now been safely delivered and all is well. I did appreciate both yours and Lorna's help."
Fiona, 8 January 2008
"I woudl just like to let you know how pleased we were with the soup bowls. Thak you very much we will most certainly use you again in the future."
Paula, 2 January 2008
"Thank you for my order which I received today. The utensils are beautiful, really good quality, I am very pleased."
Pamela, 19 December 2007
"I have recently placed an order with you and very much enjoyed using your web sie, which I found very user friendly."
Alison, 4 December 2007
"Katherine you are an angel thanks for finding out for me....."
Julie, 13 November 2007
"You are a star, thanks Lorna."
Kirstie, 23 October 2007
"Thank you very much for your prompt reply and service. The brush arrived this morning. Very many thanks."
Barbara, 17 August 2007
"Thank you ever so much for your prompt response, I received my order this morning nd am very peased with it. I look forward to shopping with you again in the near future ."
Emma, 8 August 2007
"Just a quickie to say thank you for such a wonderful service regarding my order with you. We are truely delighted with our products and will be recommending you to our friends and neighbours."
Rob, 3 August 2007
"No problem thanks for letting me know. The rest of the order arrived on Tuesday, I am very pleased with everything I bought."
Pauline, 27 July 2007
"Just to say thank you for sending me the piza stone instructions and to let you know that the wine cooler arrived yesterday, completing my order."
Amanda, 26 July 2007
"Many thanks for the jellybag, ordered yesterday under your free postage offer. It arrived at 9.30 this morning, nicely packed and all for £1.35!"
Margaret, 20 July 2007
"Thanks very much for your prompt reply. I jumped the gun somewhat. The order arrived today and I am very pleased with it. Thank you very much."
Lianne, 2 July 2007
"My rack that I ordered has arrived and is lovely. Thankyou for your amazing customer service."
Pat, 15 May 2007
"That's very kind of you. Thank you so much for your prompt reply and excellent service."
Sandra Robertson, 16 May 2007
"Thats fantastic..thankyou so much for that. That is what I call customer service!! "
Avril Stanford, 8 May 2007
"Hi just to say - Thanks for the great service - ordered 23rd April arrived today! Will tell my friends."
Pat Evemy, 24 April 2007
"Thanks, the mixer actually arrived on Friday which exceeded my expectations. I love it already
and have made two cakes and some cookies. Thanks you - Iam sure I am going to use it loads
."
Isobel Butt, 21 April 2007
"The teapot arrived in good order. Thank you very much - my sister- in - law is very pleased."
Margaret Tremewen, 16 April 2007
"Thanks you for your help Katherine, my order arrived today! Many thanks ."
Lynda Thompson, 11 April 2007
"Dear Cutomer Services, My order has arrived, thankyou I am so very pleased with it.."
Mrs F M Baker, 29 March 2007
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